@InProceedings{Vazquez-Barreiros16_ataed,
  author = 	 {B. V\'{a}zquez-Barreiros and D. Chapela and M. Mucientes and M. Lama},
  title = 	 {Process Mining in {IT} Service Management: A Case Study},
  booktitle = 	 {Proceedings of the Workshop on Algorithms \& Theories for the Analysis of Event Data ({ATAED})},
  pages =	 {16-30},
  year =	 2016,
  address =	 {Toru\'n (Poland)}
}